FAQ'S

You can find Travelodeal reviews and service experiences on popular review platforms like Trustpilot, Google Reviews, and TripAdvisor. These websites allow customers to share their feedback on their travel experiences with Travelodeal, giving you insights into the quality of service, customer support, and overall satisfaction. You can also visit Travelodeal's social media pages, where users often post comments and reviews about their experiences.

If you don’t receive your booking confirmation email, follow these steps: 

• Check your spam/junk folder: Sometimes confirmation emails can be filtered into these folders by mistake. 

• Verify your email address: Make sure that you provided the correct email address when making the booking. 

• Wait a few minutes: There may be a slight delay in receiving the email, especially if the booking system is processing high volumes. 

• Contact customer support: If you still haven’t received the confirmation, reach out to Travelodeal’s customer support team on 1 844 592 1515. Provide them with your booking details, such as the name used for the booking, date, and any other reference number or payment information. 

The best way to contact us is by calling our travel agents at 1-844-592-1515. Our customer service phone lines are open 24x7. 

Travelodeal acknowledges your complaint shortly after it’s submitted. While we aim to resolve most complaints much faster, it may take up to 28 days to respond. This is because we work with various international suppliers and often need to contact them to investigate your complaint further. We typically give our suppliers 15 days to reply, though in some cases, it may take longer. There’s no need to reach out for updates—our customer support team will contact you as soon as we have all the information needed.

If you want to cancel your booking, or any part of it for a group booking, we need your written consent. For group bookings, the lead name must provide their written approval. We will only accept cancelation requests sent by email if they come from the email address originally used by the person who made the booking. 

Cancelation charges will apply as outlined in our Terms & Conditions. These charges are based on the date we receive your written authorization. 

If your baggage is damaged, report it right away when you arrive at the airport. Most airlines have a baggage help desk in the baggage claim area where you can file a report, called a Property Irregularity Report (PIR). You’ll also need to submit a written claim to the airline within seven days. Keep in mind that having a PIR doesn’t guarantee the airline will approve your claim. If they do, they may cover the repair costs or provide replacement baggage. It may be more beneficial to file a claim with your travel insurance, as airlines often don’t cover the full value of lost, delayed, or damaged items. Be sure to check your policy’s deadline for filing a claim. 

Yes, your booking with Travelodeal is financially protected. Travelodeal is a member of IATA (International Air Transport Association), which helps ensure your payments are secure. This membership reflects our commitment to high standards in travel services, so you can book with confidence knowing your vacation is safeguarded. 

Travel documents are usually sent by email or mailed 7 to 10 days before your departure. If your booking was confirmed within 14 days of travel, you may receive your documents up to 48 hours before your flight. If you can't access your emails and need a copy of your confirmation, you can retrieve all your documents from the 'Manage My Booking' section on our website. 

If you haven't received your tickets three days before your departure, please call us at 1-844-592-1515 with your booking reference. 

Each airline has its own rules for seat assignments. If you want a seat with extra legroom, most airlines will charge a fee to upgrade to premium seats. You will need to contact your airline directly to request these seats.

In a typical Travelodeal package, you can expect other services like accommodation, daily breakfast, and sometimes guided tours or activities. We also offer different types of transfers that are often cheaper than those provided by tour operators.  

Transfers are not always included in your vacation package, but you can add them during the booking process before confirmation. We always recommend that customers read the description of their chosen vacation package, as it may contain important information. You can also add transfers to your booking later by contacting our Customer Service team. 

You can get all the pick-up times by contacting your transfer provider directly, as it's easier for them to provide the information in a conversation. You can find their contact details on your transfer voucher, which is included in your booking documents. All pick-up times are scheduled to ensure you arrive at the airport well before your flight. This information is usually available 48 hours before your departure. If you want to change the pick-up time for any reason, you'll need to confirm this directly with the transfer provider when you check the pick-up time. 

The baggage allowance varies based on the airline you are flying with, whether it’s a short or long-haul flight, and your vacation package or flight-only deal. Most airlines allow you to increase your luggage for a fee, and each airline has its own policy regarding the maximum weight allowed.

To upgrade your checked luggage after booking, please contact our amendment and cancellation department at 1-844-592-1515. 

You can call our sales team or after-sales line at 1-844-592-1515 to make a payment or to arrange a bank transfer. We accept both bank transfers and card payments. For more information about the payment process and any fees related to debit or credit cards, please contact our customer service team.

Yes, Travelodeal is a legitimate company. We are a member of IATA, which means we are required to provide high-quality service according to the Code of Conduct. All the vacation packages we sell come with protection for your money in case the supplier goes out of business. However, other services like hotels or flights booked separately may not be protected, so be sure to ask us about the available protection. 

Travelodeal has a Trustpilot score of 4.7 stars. You can visit Trustpilot to read some of our best customer experiences and see how we address any concerns.

Travelodeal is owned by a team of travel enthusiasts who are dedicated to improving the travel industry by offering the best and most affordable vacation packages and deals worldwide. 

The key founding members are: 

Mazdiyar Daruwala (Director) 

Justin Quinton Bond (Director) 

Kay Bustin (Director) 

Natasha Mouscos (Director) 

Christina Roberts (Director) 

All the pickup times can be obtained by contacting your transfer provider directly. Such information is easier for them to speak to you directly. Their contact details are very easy to find as it is available on your transfer voucher, which is in your booking documentation. All pick up times are scheduled to ensure that you reach airport well before time to make it to your flight. It is normally only available 48 hours before your flight. If you would like to bring the pickup time forward for any reason, you will need to confirm this with the transfer provider directly when you confirm your pick up time.

Once Travelodeal issues the refund, it is processed immediately. You will receive a confirmation email once your refund or cancellation is processed. However, it usually takes 1 to 5 business days for the refund to appear in your bank account, depending on how quickly your bank processes transactions. 

If you don't see the refund after this time, please contact our Customer Service Team. 

If you are on vacation and encounter any issues, our customer service department is available 24/7. Please call us at 1-844-592-1515, and we will do our best to resolve your problem as quickly as possible. 

If you experience any emergency or issue while staying at the hotel, please contact the hotel management team. Give them enough time to address the problem. Alternatively, you can also reach out to us for assistance.

If you need to make any changes to your booking, please contact our customer service department at 1-844-592-1515. Cancellations can only be processed according to the supplier's terms and conditions, and additional charges may apply.